Privacy policy

Last updated: October 27, 2025

Twister Balloons operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Twister Balloons is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregated information. Depending on how you interact with the Services and applicable law, we may collect:

  • Contact details: name, email address, phone number, billing address, shipping/delivery address.
  • Payment information: payment card details and related billing data (processed by secure third-party processors).
  • Account information: login credentials and preferences.
  • Transaction & order information: items viewed, added to cart, purchased, returned or exchanged, and order history.
  • Communications: messages and support inquiries you send us.
  • Device & usage information: IP address, device and browser data, and interactions with the Services.

Personal Information Sources

  • Directly from you when you visit, make a purchase, create an account, or contact us.
  • Automatically via cookies and similar technologies when you use the Services.
  • Service providers that assist us in operating the Services.
  • Partners or other third parties as permitted by law.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services: process payments, fulfill orders, arrange shipping or pickup, manage your account, and personalize your experience.
  • Marketing and communications: send updates and promotional messages (you can opt out at any time).
  • Security and fraud prevention: detect and prevent fraudulent or illegal activity and protect the Services.
  • Customer support: respond to requests and provide assistance.
  • Legal compliance: comply with applicable laws and enforce our policies.

How We Disclose Personal Information

  • Service providers (e.g., payment processors, shipping/courier services, analytics, and IT support) under confidentiality obligations.
  • With your direction or consent, including social media integrations or when arranging delivery.
  • Affiliates within our corporate group.
  • Legal or business transfers: in response to legal requests or as part of a merger, acquisition, or similar transaction.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit to the Services is shared with Shopify and may be processed in other countries to provide and improve the Services. To learn more about how Shopify uses your personal information and any rights you may have, please see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies & Similar Technologies

We use cookies and similar technologies to operate the Services, remember your preferences, and analyze usage. You can control cookies through your browser settings; disabling cookies may affect certain features.

Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure. We retain information as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a portable copy. You may also manage marketing preferences using unsubscribe links in our emails. To exercise rights, contact us using the details below. We may verify your identity as permitted by law.

Children’s Data

The Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

International Transfers

Your information may be transferred to and processed outside your country. Where required, we rely on appropriate transfer mechanisms or other safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this page and update the “Last updated” date above.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us at twisterballoonsusa@gmail.com or at: Twister Balloons, 154 Undercliff Avenue, Apt 1, Edgewater, NJ 07020, US. Phone: 9086126930.