Refund & Return Policy

Effective Date: October 8, 2025

We want you to love your order. Because our products are time-sensitive and often customized, our refund and return terms are as follows.

Eligibility

• Refunds/returns are considered case-by-case for balloon and décor orders due to their perishable and event-based nature.
• Items must be in the same condition as received and within the timeframes below.

Non-Returnable / Non-Refundable

• Custom or personalized items (including custom text, numbers, names, or made-to-order designs) are non-refundable unless the error is on our side.
• “Change of mind” after production has begun or after pickup/delivery is not eligible.

Cancellations

• Orders may be cancelled up to 24 hours before the scheduled pickup or delivery time.
• Deposits/retainers, if any, may be non-refundable once materials are purchased or production has started.

Damaged or Defective on Arrival

• Please report issues within 2 hours of pickup or delivery.
• Include clear photos and your order number so we can review.
• After verification, we will offer a replacement, refund, or store credit as appropriate.

Refund Method & Timing

• Approved refunds are issued to the original payment method.
• Please allow 7–10 business days (processing times vary by bank/payment provider).
• Delivery/shipping fees and third-party processing fees are generally non-refundable.

Store Credit

• When applicable, we can issue a store credit instead of a refund.
• Store credit is valid for 1 year from the issue date.

How to Start a Request

Email twisterballoonsusa@gmail.com with your order number, photos (if damaged/defective), and a brief description. We’ll reply with next steps.

Contact

Twister Balloons
154 Undercliff Avenue, Edgewater, NJ 07020, US
Phone: 9086126930
Email: twisterballoonsusa@gmail.com